Return Policy

At The Rolling Cup, we are committed to delivering high-quality food, coffee, and other products to our valued customers. We understand that sometimes you may need to return an item, and we aim to make the process as simple and fair as possible. This Return Policy applies to all purchases made through our website, https://therollingcup.ca, and complies with the applicable laws of Toronto, Ontario, and international regulations.

By making a purchase from us, you agree to the terms outlined in this policy.

1. Fresh Cooked Food and Coffee

Due to the nature of our offerings, freshly cooked food and coffee are non-returnable as they are perishable items. Once an order is placed and prepared, it is not eligible for return or refund except under the following circumstances:

  • Incorrect Order: If we mistakenly prepare or deliver the wrong item (e.g., a different meal or beverage than ordered), please contact us within 24 hours of receiving the product. We will arrange for a replacement or issue a full refund, depending on your preference.
  • Quality Issues: If you experience any quality issues with your food or coffee (such as undercooking, spoilage, or incorrect preparation), please contact us immediately. We will assess the issue and may offer a replacement or refund at our discretion.

In the event of quality or incorrect order concerns, please reach out to our support team at [email protected] or call us at 647-614-7387.

2. Non-Perishable Products (e.g., Bean Bags, Merchandise)

For non-perishable items, such as bean bags and other merchandise, we offer a 14-day return window from the date of purchase. The following conditions must be met for a return:

  • The product is unused and in its original, unopened packaging.
  • The product is in a resalable condition without any damage.
  • You must provide proof of purchase (e.g., a receipt or order confirmation).
  • The item must not have been altered, washed, or used.

Returns for non-perishable products are eligible for a refund, exchange, or store credit, depending on the condition of the item and your preference. If the product is defective, damaged, or faulty, we will issue a full refund or arrange for a replacement at no additional cost to you.

3. How to Return an Item

To initiate a return, please follow these simple steps:

  1. Contact our Support Team:
  2. Provide your order number, details of the product(s) you wish to return, and the reason for the return. If you are requesting a refund, please let us know if you prefer a refund, exchange, or store credit.
  3. For non-perishable products, we will provide you with instructions on how to return the item to us.
  4. Once we confirm that the product qualifies for a return (according to the criteria above), we will proceed with processing your refund or exchange.

4. Shipping Costs for Returns

  • Food and Coffee: As food and coffee are perishable items, shipping costs for returns are the responsibility of the customer, except when the product is incorrect or faulty. In such cases, we will cover the cost of return shipping.
  • Non-Perishable Products: For returns due to product defects or damages, we will cover the return shipping costs. If you are returning a non-defective item, the customer is responsible for the return shipping costs.

5. Exceptions and Limitations

  • Food and Coffee: Due to health and safety regulations, food and coffee items cannot be returned once they have been delivered or consumed unless there is a quality issue or incorrect order.
  • Non-Perishable Products: Non-perishable products that have been opened, used, or altered in any way are not eligible for return unless they are defective or damaged upon arrival.

6. Refund Processing

Once we receive and inspect your return, we will notify you of the status of your refund or exchange. If approved, refunds will be credited to your original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider or bank’s processing times.

7. Product Exchanges

If you wish to exchange a product for another one of equal or lesser value, please contact our support team. Exchanges are only applicable for non-perishable items and are subject to availability. If there is a price difference between the exchanged items, you may be asked to pay the difference or receive store credit.

8. Contact Us

If you have any questions or concerns about our Return Policy, or if you need assistance with a return or exchange, please contact us:

We are here to help and ensure your satisfaction with our products and services.

By purchasing from The Rolling Cup, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Return Policy.

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